We are available 9am-5pm Monday-Friday CT. You can reach us at (816) 623-1527. We are also available via email support@madcapfire.com or by filling out the form below.

Frequently Asked Questions:

How fast do you ship out? Answer: Usually within 1-2 business days.

When will I receive tracking for my order? Answer: As soon as your package ships out.

How long will my order take to arrive? Answer: Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.

Which courier will deliver my package? Answer: We ship via UPS, Fedex and USPS. It usually depends on the size of your package.

If something is out of stock can I back order or special order it? Answer: Yes! Please contact us by phone to place your order.

Can I place my order over the phone? Answer: Yes! We are available 9am-5pm Monday-Sunday PST. You can reach us at (816) 623-1527

Do you offer free shipping? Answer: Yes, we offer free shipping on all full fire pit orders / complete fire pits and over except international orders or orders shipped outside the continental 48 USA.

Do you ship internationally? Answer: At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.

Do you have a showroom?

Answer: We operate out of an office/warehouse in Oakland, CA and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.

If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.

We're The Experts

We’ve been in this business for over a decade and consistently strive to deliver videos and blogs covering everything from product reviews and side-by-side comparisons to buying guides.

Unparalleled Customer Service

Our Customer Service Team is the best there is. Period. When you call in or chat with us online, you will find whomever you’re speaking with to be incredibly informed, not to mention, curious, driven, personable, and kind.

Superior Warranties

Many of our products are backed by a 3-year warranty for parts and labor, serviced by a dedicated team of customer support experts and in-house certified professionals for repairs and troubleshooting.

Our Dedication to Quality

Quality is our first and foremost mission, accomplished through an impeccable attention to detail at every level of the shopping experience. With heavy research and testing, we select only the best products to feature on our site. We pride ourselves as the experts of the industry, and we make sure that knowledge passes on to you so you can be as informed as possible before making a purchase. Afterward, we support our customers with a vibrant and knowledgeable team of fire experts available by phone, online chat, or email.